Tools & Resources: Communication Container Design Worksheet
Complete this before the first communication goes out.
CADENCE
What is the update schedule, and who owns it?
What will you say when there is nothing new to report?
Write a draft holding statement now so silence does not become avoidance later.
ACCESS
Where do questions go, and who closes the loop?
Name the specific mechanism. A form, a channel, a person.
What questions will you not be able to answer, and how will you say so?
WHAT IS ALREADY FORMING
What informal channels are people already using to process this change?
What is circulating there that is inaccurate or incomplete?
SIGNALS
What would tell you the container is holding?
What would tell you it is failing?
Return to this worksheet at 30 and 60 days. A container is only functional if someone is checking whether it holds.
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